Legal

Refund Policy

Our refund conditions and 14-day money-back guarantee.

1. 14-Day Money-Back Guarantee

At XtremeHD IPTV UK we stand behind the quality of our service. That is why we offer a 14-day money-back guarantee on all new subscriptions. If you are not satisfied with our service within 14 days of activation, you can request a full refund — no questions asked.

This guarantee applies to first-time purchases and gives you the opportunity to try our service risk-free. After the 14-day period, subscriptions are non-refundable.

2. Conditions for a Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request is submitted within 14 days of subscription activation
  • This is your first purchase with XtremeHD IPTV UK
  • You have not violated our Terms & Conditions
  • The request is submitted via email or WhatsApp to our support team
  • You provide your order details so we can process the refund efficiently

Once your request is approved, we will process the refund within 5 to 10 business days. The amount will be returned to the original payment method.

3. Exceptions

A refund will not be granted in the following circumstances:

  • The 14-day period has expired
  • The subscription has already been renewed or is a renewal subscription
  • Abuse of the refund policy (repeated refund requests)
  • The account was suspended due to violation of our Terms & Conditions
  • Technical issues caused by the customer's own equipment or internet connection
  • The subscription was a promotional or discounted offer where refunds were explicitly excluded

If you are experiencing technical problems, please contact our support team before requesting a refund. In many cases we can resolve the issue quickly.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team via email or WhatsApp
  2. Provide your order number and registered email address
  3. Briefly explain the reason for your refund request
  4. Our team will review your request and respond within 24 hours
  5. If approved, the refund will be processed within 5 to 10 business days

Please note that the processing time may vary depending on your bank or payment provider. If you have not received your refund after 10 business days, please contact us.

5. Contact

For questions about our refund policy or to submit a request, please contact us:

Our support team is available 24/7 and will respond to your query as quickly as possible.

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