1. General
XtremeHD IPTV UK ("we", "us", "our") takes the protection of your personal data seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data. We comply with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
By using our website and/or purchasing a subscription, you agree to the processing of your personal data as described in this policy. If you do not agree, please refrain from using our services.
2. Data We Collect
We collect personal data that you provide directly to us, as well as data generated automatically when you use our website.
Data you provide to us
- Name and email address (for account creation and order confirmation)
- Payment information (processed securely by our payment provider — we do not store card details)
- WhatsApp/phone number (if you contact us for support)
- Device information (provided by you when requesting installation support)
Automatically collected data
- IP address and browser information
- Pages visited and time spent on the website
- Referring websites and search terms
- Cookie data (see section 3)
Purpose of processing
We use your data to: process and deliver your subscription; provide customer support; send important service notifications; improve our website and services; and comply with our legal obligations.
3. Cookies
Our website uses cookies — small text files stored on your device. We use the following types:
- Necessary cookies: Essential for the website to function correctly. These cannot be disabled.
- Analytical cookies: Help us understand how visitors use our website (via Statcounter and Ahrefs Analytics). These are anonymised.
- Marketing cookies: Used to show relevant adverts and measure campaign effectiveness.
When you first visit our website, a cookie consent banner will be shown. You can accept all cookies, decline non-essential cookies, or adjust your preferences. You may also change your browser settings to block or delete cookies at any time.
4. Security
We take appropriate technical and organisational measures to protect your personal data against loss, theft, unauthorised access, disclosure, alteration or destruction. Our website uses SSL/TLS encryption for all data transmission.
All payment transactions are processed by reputable, PCI-DSS-compliant payment processors. We do not store your full payment card details on our systems.
Despite these measures, no method of internet transmission or electronic storage is 100% secure. If you believe your account has been compromised, please contact us immediately.
Data retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Once your data is no longer needed, it is securely deleted or anonymised.
5. Your Rights
Under UK GDPR you have the following rights in relation to your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Ask us to correct inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data ("right to be forgotten").
- Right to restrict processing: Ask us to limit how we use your data.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to object: Object to processing based on our legitimate interests.
To exercise any of these rights, please contact us via email or WhatsApp. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
6. Contact
If you have questions about this Privacy Policy or the processing of your personal data, please contact us:
This Privacy Policy was last updated in January 2026. We reserve the right to update this policy at any time. The latest version will always be available on this page.